Title

Accounting & Professional Studies

Certificate in Principles of Customer Service - D087

Off Site Flexible Level 2 Duration 1 week

Or Application Form to be returned to Student Services

Are you looking to study a customer service online course? This qualification will provide you with the underpinning knowledge required by employers to work in a range of different environments in a customer service role. You will develop essential knowledge of how to carry out customer service related tasks such as how to manage information and support events. Once you have completed the qualification you will be able to apply your knowledge in a variety of industries and job roles.

Course Details

Unit 1: Principles of customer service and delivery Unit 2: Understand customers Unit 3: Understand employer organisations Unit 4: Understand how to communicate with customers Unit 5: Understand how to handle customer information Unit 6: Understand how to resolve problems and deliver customer service to challenging customers Unit 7: Understand how to develop customer relationships

Entry Guidelines
If English is not your first language, you may need an assessment before enrolling on this course. To discuss further, please contact the ESOL department on 0151 551 7144.
Equipment Required

You will require access to the internet and an electronic device to complete this online course

Assessment Method

You will complete online assessments. Assessments must be completed within the agreed timescale and submitted to the assessor who will then provide feedback, advice and guidance. All assessments must be completed within 12 weeks

Where can I progress to?
Explore potential careers via Career Match — it provides current local data on wages and employment prospects.

Apply Now

Dates are available throughout the year

REF D087O001

If you are aged 19 or over:

Did you know that many of our courses are free for students aged 19 and above?

Find out if you are eligible for free funding here, or contact our student service team on 0151 551 7777.

If you are required to pay a fee you may be entitled to an Adult Learner Loan or other financial support. For more information on support available visit Bursaries and Loans. We also allow payment by instalments for some courses.

Fee : £299.00

The fee quoted is for the academic year 22/23.

For advice and guidance, please contact Student Services via our online enquiry form

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