Closing date: 23rd November 2025
Employer:
Grove Road Surgery
71-73 Grove Road
Wallasey
CH45 3HF
Vacancy Description:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
What will the apprentice be doing?
- To have a thorough knowledge of all Practice procedures.
- To work in accordance with written protocols
- Pulling/filing notes for surgeries and update as necessary
- Filing post in medical records
- Fax and photocopy as requested
- Receiving patients consulting with members of Practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
Desired Skills and Personal Qualities
- Communication skills
- Customer care skills
- Attention to detail
- Team working
Training to be provided:
Level 2 Customer Service Practitioner apprenticeship standard, including:
- Knowledge, Skills & Behaviours
- Level 1/2 Functional Skills maths if required
- Level 1/2 Functional Skills English if required
- End-Point Assessment
Weekly hours: 30 hours a week,Tuesday - Friday, 8:00am - 6:30pm
Annual wage: £11,778 a year