Closing date: 02nd March 2025
Employer:
Digitel Europe Limited
1 Ivy Street
Birkenhead
CH41 5EE
Vacancy Description:
An opportunity is available for a Business Administrator Apprentice to join a well-established Telecommunications Company. The selected candidate will be assisted with career development via on the job training and study support.
What will the apprentice be doing?
- Answering telephone service calls, respond to customers e-mails, letters, files and payments
- Offering advice, guidance and support to customers
- To provide 1st line support ensuring that all customer incidents and requests are resolved within our SLA’s
- Accurate input of data
- Setting up meetings via outlook, inviting attendees and booking the meeting room
- Minute taking
- Using IT system applications including Word, Excel and CRM databases and reviewing current systems or processes to identify improvements#
- To action improvement tasks by coaching and mentoring others
- Ad-hoc duties providing support to other members of staff
Desired Skills and Personal Qualities:
- Communication skills
- IT skills
- Organisation skills
- Attention to detail
- Team Working
Training to be provided:
Level 3 Business Administrator apprenticeship standard, including:
- Knowledge, Skills & Behaviours
- End-Point Assessment
Weekly hours: 37.5 hours per week, Monday to Friday, 9:00am - 5:30pm
Annual wage: £12,500 a year - (Could potentially rise to £16,000)