Your Rights as a Higher Education Student: Understanding Consumer Law 

At Wirral Met College, we believe it's essential for our undergraduate students to be well-informed about their rights. As a higher education student, you are also a consumer, and this gives you specific legal protections under consumer law. The Competition and Markets Authority (CMA) has outlined these rights to ensure that your experience with us is fair, transparent, and supportive.

Key Rights Under Consumer Law

Clear and Accurate Information: You have the right to receive clear, accurate, and comprehensive information about your course, including details about tuition fees, course content, assessment methods, and any changes that might occur. This information should be available before you make any decision to apply or accept an offer.

Terms and Conditions: The terms and conditions of your contract with the college must be fair. This means they shouldn't put you at an unfair disadvantage. Any terms that could have a significant impact on you should be clearly highlighted and communicated upfront.

Complaint Handling: If you have any concerns or complaints, the college must have a fair and accessible complaints procedure. You have the right to have your complaints addressed in a timely and effective manner. Find out more about our complaints procedure here: Complaints Procedure

Course Changes: If the college needs to make changes to your course or any related services, these changes should only be made if they are necessary and in your best interest. You should be informed as soon as possible about any changes, and you should have the opportunity to withdraw if the changes are significant.

Withdrawal and Refunds: If you decide to withdraw from your course, you may be entitled to a refund or partial refund of your fees, depending on the circumstances. The college should provide clear information on its withdrawal and refund policy.

Learn More About Your Rights

We encourage all students to familiarise themselves with their rights under consumer law. To help you understand these rights in more detail, the CMA has provided comprehensive guidance. You can access this information through the following link:

Undergraduate students: your rights under consumer law (publishing.service.gov.uk)

If you have any questions or need further clarification about your rights as a student, please don't hesitate to reach out to our Student Advisors or your tutor. We're here to ensure that your educational journey is fair, transparent, and successful.